Our Mission
Our Mission & Vision
Mission
To improve the quality of life for those we serve
Vision
To be the nationwide leader in transforming hospitality services through innovative dining solutions aligned with customer and team member values
What We Do
What’s more personal than your food? Every day, our team members combine their efforts to provide innovative solutions for a very personal business. Our consistency in delivering world-class dining experiences has allowed our partners to focus on and improve their core competencies… and they love us for it!
We are a partner, not just a vendor, in the pursuit of improving the lives of those we serve. We see employees as people first and team members second. Our daily behaviors are guided by a strong set of values embodied in 26 principles that make our Recipe for Success. Our commitment to our beliefs and Guiding Principles remain unwavering.
Our Values
Our Culture
We are a world class partner. The customer experience we provide is the result of a culture forged by strong Guiding Principles that are ingrained throughout our company. Words and phrases like accountable, collaborative, dedicated and passionate are evident throughout our company. Our culture has enabled us to be a growth company that attracts the best in the business and supports them with flexible resources and systems to be problem solvers and solutions experts, meeting the ever-changing needs of their customers. Our workplace engages team members. They enjoy coming to work and regularly refer friends, family and other top talent that share our culture to work here.
CSG team members are the best in the industry and are relentlessly dedicated to our mission, vision and Guiding Principles. They enjoy and take pride in their role in delivering an exceptional dining experience and improving the lives of those we serve. This is evident by our achievement of a 93% year-over-year overall job satisfaction (according to our survey) and a waiting list for internal referrals to colleagues of existing team members. We see our team members as people first and focus on providing necessary resources and open communication for each individual, maximizing their talents and potential with our company.
Our Team Members
Our Guiding Principles
The 26 principles that make up our recipe for success. They describe the daily behaviors that allow us to achieve our vision, deliver world-class service and have a high-performing company culture. We call it doing business… The CSG Way.
Be Passionate about Serving Others
Always make serving others and exceeding customer expectations your highest priority. Never underestimate the difference you can make in the lives of others, no matter what role you’re in.
Care about Team Members and Customers
Caring team members create loyal customers. Treat each team member and customer with the utmost respect. Actively listen and put yourself in their shoes. Remember everything you do affects your team and ultimately the people we serve.
Be Accountable
Do what you say you will do and follow through on your commitments. Have the conviction to overcome obstacles and confidence to ask for help when needed. Accept responsibility for your actions and don’t blame others. Our success and yours depends on being a company with integrity.
Lead Courageously
Leadership is not for the faint of heart. Have the conviction to speak your mind and offer an opposing view you believe in. Take calculated risks while accepting full accountability. Be willing to fail and rise above it.
Pursue Excellence
Challenge the status quo and never settle for average. See opportunities, not barriers. Excellence is only achieved with continuous commitment to personal and professional growth.
Always Do the Right Thing
Create a Culture of Trust
Trust is earned not given. Establish and maintain a relationship of trust with every team member. Treat all team members with respect, regardless of their job title or level of education. Maintain open and honest communication in alignment with our mission.
Be Responsible Stewards
Each one of us is entrusted with the responsibility to manage resources. Take this responsibility seriously. Use your resources wisely and be responsible for delivering the best experience for our team and customers.
Crave Knowledge and Feedback
Knowledge is a powerful tool. Never stop learning. You have a responsibility to seek out ways to learn something new. Pursue feedback as a means of personal and professional growth.
Invest in Developing Others
Investment in the development of others is an investment in CSG and yourself. Be proactive and emphasize cross-training and mentoring to foster the growth of all team members. Pursue the necessary resources for all team members to maximize their abilities.
Manage and Own It Like It’s Yours
We all have a vested interest in CSG. Owning our roles, processes, and outcomes will ensure our success. By doing the right thing and being fiscally responsible, we will continue to enjoy growth as an organization.
Practice Radical Candor
Radical candor means speaking directly while caring personally. In practice, it means having the courage to constructively criticize, with both candor and empathy, to achieve an outcome that benefits the individual and organization.
Commit to Self-Reflection
When assessing outcomes, ask these questions: How did I contribute to this outcome? What did I learn from this situation? How can I apply this new knowledge for better outcomes in the future? Self-reflection and accountability lead to more capable individuals and a better organization.
Actively Listen
Engage in conversation with the intent to understand. Be open-minded, present and attentive. Ask open-ended questions to gain clarity before responding.
Smile Often
Don’t underestimate the power of a smile to project positivity and impact someone’s day.
Be Professional
You are CSG! Conduct yourself inside and outside of work with integrity and self-respect. Your actions have a direct impact on how others view our organization.
Embrace Teamwork
We all succeed or fail together. Support and respect one another’s position. We are here for the greater good of those we serve, and no one person can do it all alone.
Foster Open Communication
Everyone has a responsibility for honest two-way communication that promotes diversity of ideas and resolves conflicts. Communication should be open, and every person should feel free to speak respectfully without fear of retribution or shame.
Show Meaningful Appreciation
Recognize and show appreciation for team members that go the extra mile. Take time every day to remind someone that their efforts make a difference in the lives we serve.
Work in Partnership - Collaborate
Knowledge is one of our most important assets. Ensure that successes and best practices are shared. Develop a habit of asking “Who else needs to know?” and “Who should be involved?”.
Lead by Example
Be a role model for high standards. Practice what you preach. Don’t expect others to do what you are unwilling to do yourself.
Never Compromise Safety
Always think about your safety and the safety of others. Don’t let others ignore safety risks. Take responsibility for your actions and uphold the highest standards of safety in everything you do.
Invest in Your Community
Exhibit outstanding corporate citizenship by giving back to the communities we serve. The strongest relationships are built by caring for those around us.
Promote Wellness
Empower our customers and team members to balance the need for physical nourishment with the need for personal enjoyment. Provide a dining experience that contributes to health, well-being, and quality of life.
See the Big Picture
Think beyond yourself and the moment by embracing the company mission and vision. Understand and appreciate the “greater purpose” behind what we do. Work for today and prepare for tomorrow.
Celebrate Diversity and Embrace Social Responsiblity
Commit to fostering a diverse environment by celebrating and embracing our many voices and unique perspectives. Strive to exhibit empathy to all, regardless of diverse backgrounds and individualities. Nurture equal opportunities for advancements within the company through mentorship, sustainable initiatives, and communication. Through inclusion, we are the power and the influence to bring positive changes to our communities in which we work and live.
Social Responsibility
Corporate Social Responsibility Statement
As a food service company serving senior populations, we are committed to ending food insecurity for older Americans. As part of this commitment, we must reduce food waste in the communities we serve. As good stewards of the environment, we are committed to creating environmentally sustainable kitchens and workspaces for our employees.
Wellness Vision Statement
We believe that every kitchen can make wellness a goal. Culinary Services Group aims to be a leader in providing wellness solutions in foodservice. That’s why we’ve partnered with The Food Service Wellness Institute to develop educational content and training that focuses on healthier options in commercial kitchens. We create menus and programs within our own food service contracts that support healthier food preparation and a food-first approach to nutrition.